Cancellation Policy

1.1 Orders cancellation fee – orders with standard cancellation and change fee

The following cancellation conditions apply to our regular travel bookings and are in accordance with our vendor’s terms and conditions.
The fee is passenger specific. On a multi-passenger order, each passenger is charged a cancellation fee according to the fee option he/she has selected.

1.1.1 Cancelling 45 days or more before departure: the customer is charged a service fee of $20.

1.1.2 Cancelling between 44 and 21 days before departure: the customer is charged a service fee of $40. 

1.1.3 Cancelling between 20 and 7 days before departure: the customer is charged a service fee of 50% of the total order value.

1.1.4 Cancelling between 6 and 3 days before departure: the customer is charged a service fee of 75% of the total order value.

1.1.5 Cancelling less than 3 days before departure: the customer is charged a service fee of 95% of the total order value.

Please, do note that:

A. In case of bank transfer/post costs, the amount will be added to the above-mentioned fee.

2. Orders including travel insurance

If your order includes a health travel insurance, you are entitled to the Medical health insurance refund except for non-refundable costs, e.g., performance tickets, flight tickets, train tickets, pre-paid services, quarantine costs, transfer costs etc., based on the US law of Package travel.
In particular, if you fall ill / have an accident during the trip: the insurance will cover the costs of treatment and any medical fees up to the agreed amount discussed during booking when terms and conditions are read and agreed upon and when the proper documents are given.

In case of illness/accidents during the trip, we will require your medical certificate from the local hospital/doctor, including the traveller’s full name and dates of document creation and any associated invoices. The document must be provided in English.

3. Orders including flight tickets
If you have booked your flight tickets through AlexPCustomTravel LLC, and the flight is cancelled or rescheduled causing delays of 12 hours or more, AlexPCustomTravel LLC will do the following:

3.1 Refund the cost of the flight ticket and of the trip if you would like to cancel your reservation, unless otherwise specified in vendor terms and conditions.

3.2 Alternatively, offer a replacement trip with the next flight, depending on the rescheduling options available to the flight company we have used.

3.3 Compensate the client for the missing parts of the package journey, with the following exceptions:

3.3.1 If the airline cancels the flight in the absence of genuine force majeure, such as a terrorist attack, a strike or adverse weather conditions, you are entitled to seek compensation directly from the flight company through the FAA aviation authorities.

3.3.2 If you have booked the connecting flight ticket independently, AlexPCustomTravel LLC is not responsible for any costs resulting from the cancellation of the flight. These include costs of the cancelled flight, the missed package tour and the costs of postponing and rescheduling your trip.

4. Orders cancellation procedure
4.1 Cancellations are registered on working days only: Mon–Fri 8:00 am – 5:00 PM (EST), excluding US national holidays. Package change terms are applied from the date AlexPCustomTravel LLC reads the notification by e-mail to info@alexpcustomtravel.com.Requests received outside of the working hours will be registered the next working day, and fees corresponding to the registration date will apply.

4.2 the orders are refunded to the same payment method used for the order payment:
A- orders paid by credit or debit card are refunded directly to the card

B- orders paid by bank transfer are refunded by bank transfer. You should provide AlexPCustomTravel LLC with the following bank details:

• Account number (IBAN for European banks)
• BIC/SWIFT (or Routing number)
• Account owner’s name and postal address
• Name of bank and official address of the branch

Orders change

5.1 Fee – orders with Standard cancellation and change conditions

5.2 Tour package change fee
The following package change conditions apply to our vendor bookings and are in accordance with their similar fees if booked independently.

5.2.1 Change to a different traveling group on the same dates and for a change to other trip dates, AlexPCustomTravel LLC charges a service fee same as follows:

5.2.1.1 Changes 21 days or more before departure: the customer is charged a service fee of $15.

5.2.1.2 Changes between 20 and 7 days before departure: the customer is charged a service fee of $100.

5.2.1.3 Changes between 6 and 3 days before departure: the customer is charged a service fee of $150.

5.2.1.4 Changes less than 3 days before departure: trip change is not possible.

5.2.2 Accommodation change, AlexPCustomTravel LLC charges a service fee of $20 until 21 days before the trip departure. Later, the accommodation change needs to be requested at destination.

5.2.3 Name changes are possible for free until 3 days before the trip departure. Later, the name change is not possible.

5.2.4 Other our package changes (not stated here above in sections 5.2.1, 5.2.2, 5.2.3), AlexPCustomTravel LLC charges a service fee of $20 until 8 days before trip departure. Later, activities cannot be cancelled. Unless otherwise specified in vendor terms and conditions.

5.3 Tour package change procedure
Order changes are registered on working days only: Mon–Fri 10.00–16.15 (Local Time in Florida), excluding Florida national holidays. Package change terms are applied from the date AlexPCustomTravel LLC reads the notification by e-mail to info@alexpcustomtravel.com. Requests received outside of the working hours will be registered the next working day, and fees corresponding to the registration date will apply

Cruise Line Cancellation and Refund Policies

We adhere to all terms and conditions of all cruise lines and charge all appropriate fees and grant all refunds according to their terms and conditions as shown below:

American Cruise Lines
Days Prior to Departure | Cancellation Charge

• 91 days or more | $250 per person (unless cancelled within 24 hours of booking)
• 90-46 days | 50% + $250 per person
• 45 days or less | 100% + $250 per person

Azamara
Days Prior to Departure | Cancellation Charge

• 121+ days | $75 per person
• 120-91 days | 25% of booked fare
• 90-61 days | 50% of booked fare
• 60-31 days | 75% of booked fare
• 30 days or less | 100% of booked fare

Atlas Ocean Voyages
Days Prior to Departure | Cancellation Charge

• Deposit-91 days (Deposit – 121 days for Antarctica sailings) | $250 per person
• 90-76 days (120-76 days for Antarctica sailings) | 50% cancellation fee
• 75-46 days (same for Antarctica sailings) | 75% cancellation fee
• 45 days or less (same for Antarctica sailings) | 100% cancellation fee

Carnival Cruise Line
Days Prior to Departure | Cancellation Charge

• Final payment – 56 days | Deposit amount
• 55-30 days | 50% of booked fare (or standard deposit, whichever is greater)
• 29-15 days | 75% of booked fare (or standard deposit, whichever is greater)
• 14 days or less | 100% of booked fare

COVID-19 Exception: If you, your family members living with you in the same household or a travel companion assigned to the same stateroom cancels a cruise booking due to testing positive for COVID-19 within seven days of embarkation, you and those traveling companions assigned to the same stateroom are entitled to an FCC for the amount paid to Carnival. To qualify for the FCC, you are required to notify Carnival within 24 hours or receiving a positive COVID-19 test result. Results must be presented to Carnival in an “acceptable” format – ie, a laboratory test record, digital certificate or healthcare record that indicates your full legal name, date of birth, type of test, date and time sample was taken, test result stating “POSITIVE” and laboratory, testing site, and/or healthcare provider details. Handwritten test results and photographs of at-home test results are not acceptable.

Celebrity Cruises
Days Prior to Departure | Cancellation Charge

For 1 to 4 Night Cruises (including holiday sailings)

• 74-61 days | 50% of total price
• 60-31 days | 75% of total price
• 30 days or less | 100% of total price

For cruises of 5 nights or longer (including holiday sailings & cruise/tours)

• 89-75 days | 25% of total price
• 74-61 days | 50% of total price
• 60-31 days | 75% of total price
• 30 days or less | 100% of total price

COVID-19 Exception: For cruises departing through November 30, 2022, Celebrity will provide a 100% refund (or FCC) for any guest and their traveling party, if any test positive for COVID-19 within 10 days prior to embarkation. To qualify for a refund or FCC, the person who has tested positive must present a verified positive test in a form acceptable to Celebrity.

Celestyal Cruises
Days Prior to Departure | Cancellation Charge

For 2022 Cruises

• 89-30 days | full deposit
• 29 days or less | 100% (minus port and service charges)

For 2023 Cruises

• 90 days or more | $60 per stateroom
• 89-30 days | full deposit
• 29 days or less | 100% (minus port and service charges)

Cunard
Days Prior to Departure | Cancellation Charge

For voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing through February 23, 2023 (including World Voyage segments

• 89-61 days | 40% of full fare
• 60-31 days | 50% of full fare
• 30-15 days | 75% of full fare
• 14 days or less | 100% of full fare

For all other cruises or voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing after February 23, 2023

• 129-90 days | 25% or deposit amount
• 89-61 days | 40% of full fare
• 60-31 days | 50% of full fare
• 30-15 days | 75% of full fare
• 14 days or less | 100% of full fare

For voyages of 31 nights or longer on Queen Mary 2 and Queen Victoria, departing through February 2023 (including World Voyages & World Voyage segments)

• 89-64 days | 50% of full fare
• 63-43 days | 75% of full fare
• 42 days or less | 100% of full fare

For all other cruises or voyages of 30 nights or less on Queen Mary 2 and Queen Victoria, departing after February 23, 2023

• 150-120 days | 20% or deposit amount
• 119-91 days | 40% of full fare
• 90-64 days | 50% of full fare
• 63-43 days | 75% of full fare
• 42 days or less | 100% of full fare

Disney Cruise Line
Days Prior to Departure | Cancellation Charge

For sailings that depart on or before March 31, 2023)
Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

• 59-45 days | full deposits
• 44-30 days | 50% of vacation fare per guest
• 29-15 days | 75% of vacation fare per guest
• 14 days or less | 100% of vacation fare

Cruises of 6 nights or more (excluding suites and concierge staterooms)

• 59-56 days | full deposits
• 55-30 days | 50% of vacation fare per guest
• 29-15 days | 75% of vacation fare per guest
• 14 days or less | 100% of vacation fare

Suites and Concierge Staterooms

• 60 days or more | full deposits
• 59-56 days | 50% of vacation fare per guest
• 55-30 days | 75% of vacation fare per guest
• 29 days or less | 100% of vacation fare

For sailings that depart after March 31, 2023
Cruises of 1 to 5 nights (excluding suites and concierge staterooms)

• 89-45 days | full deposits
• 44-30 days | 50% of vacation fare per guest
• 29-15 days | 75% of vacation fare per guest
• 14 days or less | 100% of vacation fare

Cruises of 6 nights or more (excluding suites and concierge staterooms)

• 119-56 days | full deposits
• 55-30 days | 50% of vacation fare per guest
• 29-15 days | 75% of vacation fare per guest
• 14 days or less | 100% of vacation fare

Suites and Concierge Staterooms

• 90 days or more | full deposits
• 89-56 days | 50% of vacation fare per guest
• 55-30 days | 75% of vacation fare per guest
• 29 days or less | 100% of vacation fare

Holland America Line
Days Prior to Departure | Cancellation Charge

Voyages Up to 6 Nights

• 75-57 days | Full deposits
• 56-29 days | 50% of gross fare
• 28-16 days | 75% of gross fare
• 15 days or less | 100% of gross fare

Grand World, Grand Voyages, Segments of Grand World or Grand Voyages, 28+ Day Hawaii, Tahiti & Marquesas, Tales of the South Pacific, Amazon Explorer, Incan Empires (including segments), 30+ Day Transatlantic Voyages (including segments)

• 120-91 days | Full deposits
• 90-76 days | 60% of gross fare
• 75 days or less | 100% of gross fare

All Other Voyages of 7 Nights or Longer

• 90-76 days | Full deposits
• 75-61 days | 50% of gross fare
• 60-31 days | 75% of gross fare
• 30 days or less | 100% of gross fare

COVID-19 Exceptions: All cruises booked through September 30, 2022 that depart through December 31, 2022 can be canceled up to 30 days before departure through Holland America’s “Worry Free Promise” policy and receive a Future Cruise Credit in the amount of any non-refundable cancellation fees, with the remainder of what was paid for the cruise refunded to the original form of payment. Additionally, on these cruises a guest may cancel up to sailing date if they test positive for COVID-19 and receive the same remuneration.

Lindblad Expeditions
Days Prior to Departure | Cancellation Charge

For Departures through December 31, 2023 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

• 120 days or more | $350 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 89-60 days | 25% of trip cost
• 59-45 days | 50% of trip cost
• 44 days or less | 100% of trip cost

For Departures Starting January 1, 2024 (National Geographic Venture, National Geographic Quest, National Geographic Sea Bird, National Geographic Sea Lion, National Geographic Endeavour II, National Geographic Islander II, Delfin, The Jahan, Lord of the Glens, Oberoi Philae, and Sea Cloud)

• 120 or more days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | 50% of trip cost
• 89 days or less | 100% of trip cost

For Departures through March 31, 2024 (National Geographic Explorer, National Geographic Orion, National Geographic Endurance, and National Geographic Resolution)

• 180 days or more | $750 (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 179-120 days | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | 25% of trip cost
• 89-60 days | 50% of trip cost
• 59 days or less | 100% of trips cost

For Departures Starting April 1, 2024

• 120 days or more | Advance payment cost (will be credited in the form of a Lindblad Expeditions Travel Certificate, which may be applied towards final payment on any future booking, no expiration date)
• 119-90 days | 50% of trip cost
• 89 days or less | 100% of trip cost

MSC Cruises
Days Prior to Departure | Cancellation Charge

Cruises of 4 Nights or Less

• 74-51 days | Deposit
• 50-31 days | 50% penalty
• 30-16 days | 75% penalty
• 15 days or less | 100% penalty

Cruises of 5 to 14 Nights

• 89-61 days | Deposit
• 60-46 days | 50% penalty
• 45-16 days | 75% penalty
• 15 days or less | 100% penalty

Cruises of 15 Nights or Longer

• 109-61 days | Deposit
• 60-46 days | 50% penalty
• 45-16 days | 75% penalty
• 15 days or less | 100% penalty

MSC Yacht Club Cruises of 4 Nights or Less

• 51 days or more | Deposit
• 50-31 days | 50% penalty
• 30-16 days | 75% penalty
• 15 days or less | 100% penalty

MSC Yacht Club Cruises of 5 Nights or Longer

• 61 days or more | Deposit
• 60-46 days | 50% penalty
• 45-16 days | 75% penalty
• 15 days or less | 100% penalty

World Cruise 2023

• 60 days or more | 15% penalty
• 59-10 days | 75% penalty
• 9 days or less | 100% penalty

COVID-19 Exception: If a passenger tests positive for COVID-19 within 14 days, the denied passenger is entitled to a refund or future cruise credit equal in value to the amount the passenger paid to MSC. Subject to passenger providing verification satisfactory to MSC.

Norwegian Cruise Line
Days Prior to Departure | Cancellation Charge

The Haven Suites, Suites, Garden Villas and Holiday Sailings

• 119-106 days | 25% of booked fare
• 105-91 days | 50% of booked fare
• 90-61 days | 75% of booked fare
• 60 days or less | 100%

1 to 6 Day Sailings (Club Balcony Suites and Below)

• 119-91 days | 25% of booked fare
• 90-61 days | 50% of booked fare
• 60-31 days | 75% of booked fare
• 30 days or less | 100%

Sailings of 7 Days or More (Club Balcony Suites and Below)

• 119-91 days | 25% of booked fare
• 90-61 days | 50% of booked fare
• 60-31 days | 75% of booked fare
• 30 days or less | 100%

COVID-19 Exception: If a guest, family member or travel companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, each is entitled to a FCC for the amount paid to NCL. To qualify for the FCC, guest must present a verified positive test result in a form acceptable to NCL.

Oceania Cruises
Days Prior to Departure | Cancellation Charge

1 to 14 Day Cruises

• 120-91 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
• 120-91 days for Owner’s, Vista and Oceania Suites | 10% of the cruise fare
• 90-76 days | 25% of cruise fare
• 75-61 days | 50% of cruise fare
• 60-31 days | 75% of cruise fare
• 30 days or less | 100% of cruise fare

Cruises of 15 Days or Longer (except Around the World or World Odyssey Cruises)

• 180-151 days | $250 per person (may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation for travel any time)
• 180-151 days for Owner’s, Vista and Oceania Suites | 10% of the cruise fare
• 150-121 days | 25% of cruise fare
• 120-91 days | 50% of cruise fare
• 90-61 days | 75% of cruise fare
• 60 days or less | 100% of cruise fare

For Around the World and World Odyssey Cruises

• 181 days or more | $500 per person
• 180-151 days | 25% of cruise fare
• 150-121 days | 50% of cruise fare
• 120-91 days | 75% of cruise fare
• Less than 90 days | 100% of cruise fare

Paul Gauguin Cruises & Ponant
Days Prior to Departure | Cancellation Charge

• 15 days past deposit-181 days | $250 per cruise
• 180-91 days | 25% of the total amount
• 91 days or less | 100% of full fare

COVID-19 Exception: For a cancellation due to a positive COVID-19 test within 30 days prior to departure, Ponant will offer to transfer all funds without penalty to a different departure or provide a Future Cruise Credit worth 100% of all funds paid, valid for travel within 24 months from the original sail date.

Princess Cruises
Days Prior to Departure | Cancellation Charge

Sailings of 5 Days or Less

• 74-45 days | deposit
• 44-29 days | 50% of total charges
• 28-15 days | 75% of total charges
• 14 days or less | 100% of all charges

Sailings of 6 to 24 Days (including World Cruise Segments)

• 89-57 days | deposit
• 56-29 days | 50% of total charges
• 28-15 days | 75% of total charges
• 14 days or less | 100% of total charges

Sailings of 25 Days or More (including Full World Cruise & World Cruise Segments)

• 119-90 days | deposit
• 89-64 days | 50% of total charges
• 63-43 days | 75% of total charges
• 42 days or less | 100% of total charges

COVID-19 Exception: If a guest, family member living in the same household or traveling companion assigned to the same stateroom cancels a cruise due to testing positive for COVID-19 within 14 days of embarkation, all are entitled to an FCC for the amount paid to Princess Cruises. To qualify for the FCC, guest must present verified positive test result in a form acceptable to Princess Cruises.

Regent Seven Seas Cruises
Days Prior to Departure | Cancellation Charge

Cruises of 14 Nights or Less

• Deposit-121 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
• 120-91 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
• 90-61 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
• 60-31 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
• 30 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

Cruises of 14 Nights or Longer

• Deposit-151 days | Suite category RS – 25% of fare | Suite category MS-H – $100 per person ($100 fee may be converted into a FCC redeemable on bookings made up to 12 months after cancellation date, for travel any time)
• 150-121 days | Suite category RS – 50% of fare | Suite category MS-H – 15% of fare
• 120-91 days | Suite category RS – 75% of fare | Suite category MS-H – 50% of fare
• 90-76 days | Suite category RS – 100% of fare | Suite category MS-H – 75% of fare
• 75 days or less | Suite category RS – 100% of fare | Suite category MS-H – 100% of fare

2025 World Cruise

• Deposit-181 days | 10% of fare in suite categories MS-HS
• 180-151 days | 25% of fare
• 150-121 days | 50% of fare
• 120-91 days | 75% of fare
• 90 days or less | 100% of fare

Seven Seas Grandeur Inaugural Season (Nov. 25, 2023 – June 21, 2024)

• Deposit-151 days | Suite categories RS-SS – 25% of fare | Suite category A-H – $100
• 150-121 days | Suite categories RS-SS – 50% of fare | Suite category A-H – 15% of fare
• 120-91 days | Suite categories RS-SS – 75% of fare | Suite category A-H – 50% of fare
• 90-76 days | Suite categories RS-SS – 100% of fare | Suite category A-H – 75% of fare
• 75 days or less | Suite categories RS-SS – 100% of fare | Suite category A-H – 100% of fare

Royal Caribbean International
Days Prior to Departure | Cancellation Charge

For Cruises of 1 to 4 Nights

• 74-61 days | 50% of total price
• 60-31 days | 75% of total price
• 30 days or less | 100%

For Cruises of 5 Nights or Longer

• 89-75 days | 25% of total price
• 74-61 days | 50% of total price
• 60-31 days | 75% of total price
• 30 days or less | 100%

COVID-19 Exception: Effective for cruises through April 30, 2023, if a guest cancels a cruise due to their, or someone else in their traveling party, testing positive for COVID-19 within 10 days before embarkation, they and anyone else in the traveling party who cancels, are eligible for a refund of the cruise fare paid to RCI. To qualify for refund, guest must present verified positive test result in a form acceptable to Royal Caribbean.

Scenic
Days Prior to Departure | Cancellation Charge

For 2022 & 2023 Scenic Eclipse Ocean Cruises

• 130 days or more | full deposit
• 129-91 days | 50%
• 90-61 days | 75%
• 60 days or less | 100%

Seabourn
Days Prior to Departure | Cancellation Charge

Cruises of 25 Days or Less

• 120-91 days | 15% of full fare
• 90-46 days | 50% of full fare
• 45-31 days | 75% of full fare
• 30 days or less | 100% of full fare

Cruises of 26 Days or Longer

• 150-121 days | 15% of full fare
• 120-91 days | 50% of full fare
• 90-76 days | 75% of full fare
• 75 days or less | 100% of full fare

COVID-19 Exception: For voyages departing on or before March 31, guests may cancel no less than 30 days prior to embarkation – or within 30 days if they or someone in their immediate travel party test positive for COVID-19 – and receive a future cruise credit.

Silversea
Days Prior to Departure | Cancellation Charge

For Silver Door-to-Door All-Inclusive Fares

• Deposit-151 days | $250 (automatically converted to a future cruise credit within 15 days of cancellation date)
• 150-121 days | 15% of total cruise fare
• 120-91 days | 25% of total cruise fare
• 90-61 days | 50% of the total cruise fare
• 60-31 days | 75% of the total cruise fare
• 30 days or less | 100% of the total cruise fare

For Port-to-Port All-Inclusive Fares

• Deposit-151 days | 15% of the total cruise fare
• 150-121 days | 30% of the total cruise fare
• 120-91 days | 50% of the total cruise fare
• 90-61 days | 75% of the total cruise fare
• 60 days or less | 100% of the total cruise fare

For 2023 & 2024 World Cruises

• Deposit-181 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
• 180-151 days | 25% of the total cruise fare
• 150-121 days | 50% of the total cruise fare
• 120-91 days | 75% of the total cruise fare
• 90 days or less | 100% of total cruise fare

For 2025 World Cruise

• Deposit-350 days | $500 (automatically converted to a future cruise credit within 15 days from cancellation date)
• 349-181 days | 20% of the total cruise fare
• 180-151 days | 25% of the total cruise fare
• 150-121 days | 50% of the total cruise fare
• 120-91 days | 75% of the total cruise fare
• 90 days or less | 100% of the total cruise fare

COVID-19 Exception: On sailings through March 31, 2023, if a guest or someone in their travelling party tests positive for COVID-19 within 10 days of embarkation, all are eligible for a refund or FCC of the cruise fare paid to Silversea. To qualify, proof of verified positive test must be presented in a form acceptable to Silversea.

UnCruise Adventures
Days Prior to Departure | Cancellation Charge

• 120 days or more | 50% of initial deposit
• 119-91 days | full deposit
• 90-46 days | 50% of gross fare
• 45 days or less | 100% of gross fare

Viking
Days Prior to Departure | Cancellation Charge

For all Sailings except Grand & World Cruise Voyages

• 120 days or more | $100
• 119-90 days | 20% of full fare
• 89-70 days | 35% of full fare
• 69-50 days | 50% of full fare
• 49-30 days | 75% of full fare
• 29 days or less | 100% of full fare

For Grand & World Cruise Voyages

• 180 days or more | $1,000
• 179-150 days | 20% of full fare
• 149-120 days | 40% of full fare
• 119-90 days | 60% of full fare
• 89-60 days | 80% of full fare
• 59 days or less | 100% of full fare

Virgin Voyages
Days Prior to Departure | Cancellation Charge

• 120 days or more | Full deposit, if not canceled within seven days of booking (deposit will be converted into a Future Voyage Credit)
• 119-45 days | All paid funds will be converted to a Future Voyage Credit for use within one year from original voyage start date
• 44 days or less | 100% penalty, but guests can switch the name on the booking to anyone they’d like up to 48 hours before the sail date

Windstar Cruises
Days Prior to Departure | Cancellation Charge

• 120 days or more | $50 per person
• 120-90 days | 15% of gross fare (deposit)
• 89-60 days | 35% of gross fare
• 59-30 days | 50% of gross fare
• 29 days or less | 100% of gross fare

Uplift-funded travel and packages

For any travel purchased through our finance partner, Uplift, here are their terms and conditions:

Refund policy-

You’ll need to initiate any cancellation or returns with the merchant first. If you are eligible for a refund from the merchant based on their refund policy, we will apply the refunded amount to your account balance and credit back all remaining funds to your method of payment used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle or ACH to your bank account.

If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

Cancellation policy

You’ll need to initiate any cancellations with the travel provider first. If the travel provider’s cancellation policy allows for a refund, we’ll update your account after the cancellation is fully processed. If you are not eligible for a refund from the travel provider, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.